Shipping Policy

We ship orders across South Africa using trusted courier partners.

Order Processing

  • Orders are processed within 0–1 business day after payment confirmation
  • Cut-off time: 11:59 PM SAST (GMT+2)
  • Processing occurs Monday to Friday, excluding public holidays
  • Orders placed after the daily cut-off are processed the next business day

Delivery Time

  • Estimated delivery: 1–3 business days after dispatch
  • Total estimated delivery time: 2–4 business days
  • Delivery times are estimates and are not guaranteed
  • Delays may occur due to courier capacity, weather, public holidays, or high-demand periods

Shipping Coverage

  • We deliver to most locations within South Africa
  • Delivery may not be available in certain remote or restricted areas
  • Delivery availability is confirmed at checkout before payment

Shipping Costs

  • Free shipping on orders above R750.00
  • Flat rate of R100.00 for orders below R750.00
  • All shipping costs are displayed at checkout before payment

Couriers

  • Aramex – door-to-door delivery
  • PAXI – collection from designated pick-up points
  • Courier selection is based on delivery location and availability

Tracking

  • Tracking or collection details are sent once your order is dispatched

Delivery Issues

  • Customers must provide accurate delivery details
  • We are not responsible for delays or failed delivery due to incorrect information
  • Failed deliveries may result in the order being returned to us
  • Re-delivery may require an additional shipping fee

Lost Shipments

  • If a package is lost in transit, we will investigate with the courier
  • A replacement or refund will be provided where appropriate

Customer Support

Business Information

All shipping terms, costs, and delivery estimates are displayed at checkout before payment.