Last updated: 17 June 2026
Golazo ships orders within South Africa using third-party courier partners. We may use Aramex for door-to-door delivery and PAXI for eligible collection-point deliveries, depending on the delivery location and the delivery methods shown at checkout before payment.
Business details
Business name: Golazo
Address: 183 King Dinizulu Road, Durban, KwaZulu-Natal, 4001, South Africa
Email: info@golazo.co.za
Phone: +27 68 891 3022
Dispatch origin
Orders are dispatched from Durban, South Africa.
Order processing
Orders may be placed online 24/7. Subject to payment confirmation, we aim to process orders within 0 to 1 business day. Our daily order cut-off time is 11:59 p.m. SAST. Orders are processed from Monday to Friday, excluding South African public holidays. Orders placed after the cut-off time, or on a non-business day, are treated as received on the next business day. These processing times are estimates and are not guarantees.
Delivery estimates
Estimated delivery after dispatch is 1 to 3 business days. The total estimated time from payment confirmation to delivery is typically 1 to 4 business days.
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier backlogs, remote-area routing, weather, public holidays, incorrect address details, high order volumes, force majeure events, or other circumstances beyond our reasonable control.
Shipping coverage
We deliver within South Africa. Delivery may not be available to every location. If a delivery method is not available for your address, it will not be offered at checkout before payment.
Shipping charges
Standard shipping is free on orders with a merchandise subtotal above R750.
Standard shipping costs R100 on orders with a merchandise subtotal of R750 or less.
The final shipping charge and available delivery method for your order are shown at checkout before payment.
Courier methods
Where available, we may offer:
- Aramex for door-to-door delivery
- PAXI for collection from designated pickup points
If you choose a collection-point delivery method, you must collect the parcel within the collection period stated in the courier notification. If you do not collect the parcel in time, it may be returned to us and re-dispatch charges may apply.
Tracking and dispatch updates
After dispatch, we will send tracking details, collection details, or a dispatch update using the contact details provided in your order. You are responsible for providing accurate delivery and contact information.
Delivery issues
We are not responsible for failed delivery attempts, delivery delays, or extra costs caused by incorrect or incomplete customer-supplied information.
If delivery is attempted using the delivery details you provided and the parcel cannot be completed because of incorrect address details, incorrect contact details, or failure to collect from a chosen pickup point, the parcel may be returned to us.
If a parcel is returned to us for one of those reasons, we may charge a re-dispatch fee of R100 before sending the parcel again.
Risk and delivery
Goods remain at our risk until delivery is accepted, subject to applicable law.
Lost shipments, damaged parcels, and stock unavailability
If a parcel is lost in transit, we will investigate with the courier. Where the loss is confirmed, and subject to stock availability, we will either replace the item or refund the amount due.
If we cannot fulfil an order because the goods are unavailable after payment, we will notify you and process the refund to your original payment method within 5 business days.
Customer support
For shipping questions, order updates, delivery issues, or address corrections, contact us:
Email: info@golazo.co.za
Phone: +27 68 891 3022