Privacy Policy

1. Who We Are

Golazo ("we", "us", "our") operates golazo.co.za.

2. Information We Collect

We collect the following information when you use our website or services:

Information you provide

Name
Email address
Phone number
Billing and shipping address
Order and payment details
Account login details

Information collected automatically

IP address
Device and browser type
Pages visited and actions taken

Information from third parties

Payment providers for secure transactions
Service providers such as Shopify

3. How We Use Your Information

We use your information based on the following legal grounds under POPIA:

Contract: to process and deliver your orders
Consent: for marketing communications and cookies
Legal obligation: to comply with tax and regulatory requirements
Legitimate interest: to improve our services and prevent fraud

We use your information to:

Process and deliver orders
Send order updates and service messages
Manage your account
Provide customer support
Improve website performance
Detect and prevent fraud

Marketing communications

Sent only if you opt in
You can unsubscribe at any time

4. Cookies and Tracking

We use cookies to:

Enable essential website functions
Save your preferences
Analyse website performance

We may use analytics tools such as Google Analytics to understand website usage.

When you first visit our website, a cookie banner will appear.

Only essential cookies are active by default
You can accept or reject non-essential cookies
You can update your preferences at any time by clicking the “Cookie Settings” link on our website

5. Sharing Your Information

We share your information only when necessary:

Payment providers to process transactions
Courier partners to deliver orders
Shopify and other service providers to operate our store
Authorities when required by law

We do not sell your personal information.

6. Data Retention

We retain your personal information as follows:

Order and transaction data: 5 years
Account data: until you request deletion
Marketing data: until you unsubscribe

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing

How to make a request

Email info@golazo.co.za
Use the subject line: “Data Request”
Include:
- Your full name
- Email used on the account
- Description of your request

We may request identity verification before processing. We respond within 30 days.

8. Security

We use industry-standard security measures, including encryption, secure servers, and restricted access controls to protect your personal data.

Payments are processed through secure, encrypted gateways.

9. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children.

10. International Data Transfers

Your data may be processed outside South Africa.

This includes providers such as:

Shopify (hosting and store infrastructure)
Payment gateways and cloud services

We ensure that international data transfers comply with applicable data protection laws through contractual safeguards and recognised compliance frameworks.