Last updated: 17 June 2026
This policy applies to orders delivered within South Africa.
This policy sets out Golazo’s voluntary store return policy for non-defective items. It does not limit any rights you may have under South African law, including the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002.
Voluntary returns within 30 days
You may request a return for an eligible item within 30 days after delivery.
To qualify for a voluntary return, the item must:
- be unused and unwashed
- be in its original condition
- include all original tags and packaging
If a returned item does not meet these conditions, we may refuse the return or reduce the refund to reflect the item’s reduced value.
Items excluded from the voluntary return policy
The following items are generally not eligible for voluntary return, unless they were delivered defective, damaged, or incorrect, or unless South African law gives you a separate remedy:
- personalised or custom-made items
- undergarments or hygiene-sensitive items
- items marked Final Sale on the product page before purchase
- discounted or clearance items
Any product-specific return restriction should be shown on the relevant product page before checkout.
Statutory rights for defective, unsafe, or incorrect goods
If a product is defective, unsafe, not of good quality, or not reasonably suitable for the purpose for which goods of that kind are generally intended, you may have rights under South African consumer law, including the implied warranty of quality in section 56 of the Consumer Protection Act. Where section 56 applies, you may be entitled, within 6 months after delivery, to choose a repair, replacement, or refund.
If we sent you the wrong item, or if an item arrived damaged or defective, please contact us as soon as possible and preferably within 30 days after delivery so that we can investigate quickly. This reporting request is a service standard. It does not remove any rights you may have under the law.
Statutory cooling-off rights for eligible online orders
For eligible electronic transactions under section 44 of the Electronic Communications and Transactions Act, you may cancel the purchase without reason and without penalty within 7 days after receiving the goods. The only charge that may apply is the direct cost of returning the goods. Any refund due under this right must be made within 30 days after cancellation. This statutory cooling-off right does not apply in every case. The Act excludes certain categories, including clearly personalised goods and some other listed transactions.
How to start a return
To request a return, email info@golazo.co.za and include:
- your order number
- the item you want to return
- the reason for the return
- clear photos, if the item is defective, damaged, or incorrect
Please wait for return authorisation and instructions before sending anything back.
Returns sent without authorisation may be refused, returned to sender, or delayed while we identify the order.
Return shipping costs
For voluntary returns of non-defective items, you are responsible for the return shipping cost.
Estimated return shipping cost: R80 to R120, depending on courier and location.
For defective, damaged, or incorrect items, we will cover the approved return shipping cost and, where appropriate, provide a prepaid return label or return instructions at no extra cost to you.
Original shipping charges are not refunded for voluntary returns unless the return is due to our error, a defective item, or a legal obligation to refund them.
Refunds
Once your return reaches us, we aim to inspect it within 2 business days.
If the return is approved, we aim to process the refund within 5 business days after inspection.
Refunds are issued to the original payment method. Your bank or payment provider may take an additional 3 to 10 business days to reflect the funds.
Unless the return results from a defective, damaged, or incorrect item, or unless the law requires otherwise, refunds cover the item price only.
We do not charge a restocking fee.
Exchanges
We may offer exchanges for size changes or item changes, subject to stock availability.
Approved exchanges are usually processed within 3 to 5 business days after return inspection.
If the replacement item is unavailable, we may offer a refund instead.
Lost or damaged returns in transit
If you arrange your own voluntary return, please use a trackable courier service and keep proof of shipment.
If a return parcel is lost or damaged while being sent back using a courier you chose, we may ask you for tracking and proof of shipment before we can assess the claim.
Order cancellations
You may cancel an order before shipment. Please contact us immediately at info@golazo.co.za.
If the order has already shipped, this Return and Refund Policy will apply instead.
Contact details
Golazo
183 King Dinizulu Road, Durban, KwaZulu-Natal, 4001, South Africa
Email: info@golazo.co.za
Phone: +27 68 891 3022
Support response time: 1 to 2 business days