Return & Refund Policy

This policy applies to all orders delivered within South Africa.

Return Window

You may return eligible items within 30 days of delivery.

Eligibility Conditions

To qualify for a return, items must:

  • Be unused and unwashed
  • Be in original condition
  • Include all original tags and packaging

Returns are assessed against these criteria.

Partial refunds apply if items show signs of use, damage, or missing components. The refund amount is reduced based on the item’s condition.

Non-Returnable Items

The following items are not eligible for return unless defective or incorrect:

  • Personalized or custom items
  • Undergarments or hygiene-sensitive items
  • Items marked “Final Sale” on the product page before purchase
  • Discounted or clearance items, unless defective or incorrect

All non-returnable conditions are displayed on the product page before checkout.

Return Process

  1. Email info@golazo.co.za with your order number and reason
  2. Wait for return authorization and instructions
  3. Pack the item securely with all original packaging
  4. Ship using a trackable courier service

Returns must be authorized before shipping. Unauthorized returns may be returned to the sender or experience processing delays.

Return Shipping Costs

  • Customers pay return shipping for non-defective items
  • We cover return shipping for defective or incorrect items
  • Estimated return shipping cost: R80–R120, depending on courier and location
  • Original shipping fees are not refunded unless the item is defective or incorrect

Refunds

  • Refunds are processed within 5 business days after inspection
  • Inspection is completed within 2 business days of receiving the return
  • Refunds are issued to the original payment method
  • Payment providers may take 3–10 business days to reflect funds

Refunds include the item price only, unless the return is due to a defective or incorrect item.

Missing Refunds

  1. Check your bank or payment provider
  2. Contact your bank
  3. Email info@golazo.co.za if the issue continues

Exchanges

  • Exchanges are available for size or item changes
  • Subject to stock availability
  • Processed within 3–5 business days after return inspection

Defective or Incorrect Items

Report defective or incorrect items within 30 days of delivery.

  • Provide your order number
  • Provide clear photos of the issue

We provide a prepaid return label.

You may choose:

  • Full refund, including original shipping
  • Exchange at no additional cost

Fees

  • No restocking fees

Shipping Risk Responsibility

Customers must use a trackable courier service.

If a return is lost or damaged in transit, claims are reviewed using courier tracking and proof of shipment.

Order Cancellations

  • Orders can be cancelled before shipment
  • Contact info@golazo.co.za immediately
  • Once shipped, the return process applies

Contact

Business Information