Contact Us
We’re here to help with orders, deliveries, returns, refunds, product questions, and general customer support.
Customer support details
Email: info@golazo.co.za
Phone: +27 68 891 3022
Address: 183 King Dinizulu Road, Durban, KwaZulu-Natal, 4001, South Africa
Support hours
Monday to Friday: 09:00 – 16:00
Saturday to Sunday: Closed
We aim to respond to customer queries within 1–2 business days. If you contact us outside support hours, we’ll reply as soon as reasonably possible on the next business day.
What you can contact us about
- order status and dispatch updates;
- shipping and delivery questions;
- returns, exchanges, and refunds;
- product information and sizing questions;
- account or checkout queries; and
- privacy or data-rights requests.
Data requests
If you want to access, correct, object to, or request deletion of personal information, email info@golazo.co.za with the subject line “Data Request” and include:
- your full name;
- the email address used for your order or account; and
- a short description of your request.
We may ask you to verify your identity before acting on your request.
Complaints
If you have a complaint, please contact us first so that we can try to resolve it.
If your complaint relates to the processing of personal information and you are not satisfied with our response, you may contact the Information Regulator (South Africa):
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Phone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za