Contact Us

We’re here to help with orders, deliveries, returns, refunds, product questions, and general customer support.

Customer support details

Business name: Golazo
Business structure: Sole proprietorship
Business address:
183 King Dinuzulu Road (South)
Berea, Durban
KwaZulu-Natal, 4083
South Africa
Email: info@golazo.co.za
Phone: +27 68 891 3022

Golazo is an online-only retailer. We do not offer walk-in shopping, fittings, customer collections, in-person customer support, or in-person returns at this address. Orders must be placed through golazo.co.za.

Returns

Do not send or deliver a return without prior written authorisation. Email info@golazo.co.za before returning an item. We will provide the approved return address and return instructions.

Customer support hours
Monday to Friday: 09:00 – 16:00
Saturday and Sunday: Closed

We aim to respond to customer queries within 1–2 business days. If you contact us outside support hours, we’ll reply as soon as reasonably possible on the next business day.

What you can contact us about

  • order status and dispatch updates;
  • shipping and delivery questions;
  • returns, exchanges, and refunds;
  • product information and sizing questions;
  • account or checkout queries; and
  • privacy or data-rights requests.

Data requests

If you want to access, correct, object to, or request deletion of personal information, email info@golazo.co.za with the subject line “Data Request” and include:

  • your full name;
  • the email address used for your order or account; and
  • a short description of your request.

We may ask you to verify your identity before acting on your request.

Complaints

If you have a complaint, please contact us first so that we can try to resolve it.

If your complaint relates to the processing of personal information and you are not satisfied with our response, you may contact the Information Regulator (South Africa):

Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Phone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za