Shipping policy

Last updated: 26 August 2026

Golazo ships orders within South Africa using third-party courier partners. We offer Aramex door-to-door delivery to serviceable physical street addresses and PAXI collection-point delivery where an eligible pickup point is available at checkout before payment.

Business details
Business name: Golazo
Business structure: Sole proprietorship
Business address:
183 King Dinuzulu Road (South)
Berea, Durban
KwaZulu-Natal, 4083
South Africa
Email: info@golazo.co.za
Phone: +27 68 891 3022

Golazo is an online-only retailer. This address is not a retail store, showroom, customer collection point, or walk-in customer support location.

Dispatch origin
Orders are dispatched from Durban, South Africa.

Order processing
Orders may be placed online 24/7. Subject to payment confirmation, we aim to process orders within 0 to 1 business day. Our daily order cut-off time is 11:59 p.m. SAST. Orders are processed from Monday to Friday, excluding South African public holidays. Orders placed after the cut-off time, or on a non-business day, are treated as received on the next business day. These processing times are estimates and are not guarantees.

Delivery methods and estimates

Aramex door-to-door delivery
Aramex door-to-door delivery is available to serviceable physical street addresses within South Africa. We do not deliver Aramex orders to PO boxes.

Estimated delivery after dispatch is 1 to 3 business days. The estimated total time from payment confirmation to delivery is 1 to 4 business days.

PAXI collection-point delivery
PAXI collection-point delivery is available when an eligible PAXI pickup point can be selected at checkout. You must select a valid pickup point before payment.

Estimated delivery to the selected PAXI point after dispatch is 3 to 5 business days. The estimated total time from payment confirmation to delivery is 3 to 6 business days.

You must collect the parcel within the collection period stated in the courier notification. If you do not collect the parcel in time, it may be returned to us and re-dispatch charges may apply.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier backlogs, routing, weather, public holidays, incorrect address details, high order volumes, force majeure events, or other circumstances beyond our reasonable control.

Shipping coverage
We deliver within South Africa. The delivery methods offered at checkout depend on your delivery details, the selected PAXI pickup point, and courier service availability.

If no delivery method is offered for your address or selected pickup point, we cannot accept the order for that destination. Contact info@golazo.co.za before placing the order if you need assistance.

Shipping charges
Shipping eligibility is based on the merchandise subtotal after discounts.

Standard shipping is free when the merchandise subtotal exceeds R750.

Standard shipping costs R100 when the merchandise subtotal is R750 or less.

The available delivery method, delivery estimate, and final shipping charge are shown at checkout before payment. Golazo does not add a separate remote-area surcharge after payment.

Tracking and dispatch updates
After dispatch, we will send tracking details, collection details, or a dispatch update using the contact details provided in your order. You are responsible for providing accurate delivery and contact information.

Delivery issues
We are not responsible for failed delivery attempts, delivery delays, or extra costs caused by incorrect or incomplete customer-supplied information.

If delivery is attempted using the delivery details you provided and the parcel cannot be completed because of incorrect address details, incorrect contact details, or failure to collect from a chosen pickup point, the parcel may be returned to us.

If a parcel is returned to us for one of those reasons, we may charge a re-dispatch fee of R100 before sending the parcel again.

Risk and delivery
Goods remain at our risk until delivery is accepted, subject to applicable law.

Lost shipments, damaged parcels, and stock unavailability
If a parcel is lost in transit, we will investigate with the courier. Where the loss is confirmed, and subject to stock availability, we will either replace the item or refund the amount due.

If a parcel arrives visibly damaged, contact us as soon as reasonably possible and keep the parcel, packaging, shipping label, and photographs so that we can investigate with the courier.

If we cannot fulfil an order because the goods are unavailable after payment, we will notify you and process the refund to your original payment method within 5 business days.

Customer support
For shipping questions, order updates, delivery issues, collection-point questions, or address corrections, contact us:

Email: info@golazo.co.za
Phone: +27 68 891 3022